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To schedule a warranty repair you need to contact the repair department at or 1-86 x703. If after 14 days an issue with the repair is found, the customer is responsible for shipping the unit back to us. If within a period of 14 days after receiving your unit you discover an issue with the repair, will pay for the return shipping to us using the same method originally chosen for the repair. If the unit is returned for an issue not relating to the original repair, standard repair costs including shipping will be charged. User error is classified as damage from the result of the user dropping, breaking glass, spilling, or in some way altering the original state of the component.) (Defective components are classified as items that mechanically malfunctioned NOT as a result of user error or broken glass. If within a period of one year, a component fails, will replace that component at no charge. We are not able to use parts not sold by our company. If Overnight with box is chosen and you do not send your unit in within 7 days of receiving the box, the charge would be $45.Īll components used in the repair of your unit as well as labor are warrantied for a period of one year.
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So, if Ground with box is chosen, and you do not send your unit in within 7 days of receiving the box, the charge would be $25. The ground shipping charge is $15, the Overnight shipping charge is $35, and the box fee is $10. If within 7 business days after receiving your box you have not shipped your machine to us (verified by tracking # of the return label), you will be charged for both the shipping charge and the box. If a repair is scheduled using either "Ship you a Box" option, then, LLC will ship you a box using the method you chose when scheduling your repair. Non-Send In Policy for "Ship You a Box" options This fee is not negotiable if any of these requirements are not met. An appropriate box must meet all of the following requirements: have at a minimum 2 inches on every side of the machine dedicated for padding material, can not be in a one time use box (USPS Flat Rate / Mailing Boxes, white Fedex Boxes, UPS Paks, etc), cannot be an oversized box, or cannot contain heavy duty case or you will be charged a $10 fee. This fee covers the cost of a new laptop shipping container. When using a self-ship option, if we receive a box which is poor quality or size and can not be reshipped for insurance purposes, you will be charged a $10 bad-box fee. If you fail to receive the package and it is returned to us, you will be responsible for additional shipping charges. There will be no options to redirect or hold a package once it has left our facility. Please choose an address where you will be available as signature is required. Otherwise, the box will ship out on the next business day.ĭelivery of your repair will be attempted 3 times to the shipping address you specify before it is returned to us. Given changes with international shipping policies, international repairs will incur a $50 surcharge fee in addition to the cost of parts and our standard labor fee.īoxes for the "Ship Me a Box Options" will ship out the same business day if the order is placed before 2:00CST. If after 6 months you still have not contacted our service department, your unit will be considered abandoned and become the property of. If you have not contacted the service department within 30 days of a service person contacting you via phone or email, your unit will be placed in our storage facility. This includes but is not limited to battery acid, bodily fluids, and insect infestations. The return of extra items included with your device are not guaranteed and are not the responsibility of .Īny devices that come into our repair facilities that present a health risk to our staff will not be worked on and will be returned. Please do not send accessories such as power adapters, cases, and extra peripherals with your repair. Next Day Air charges are $60 for one-way or $175 if you chose the 3-way option.
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After diagnosis, should you choose to not have your unit repaired, there will be a $30 shipping charge to ship the unit back via UPS Ground or $60 if you chose the 3-way Ground option.
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Our Free Diagnosis Service can not be combined with our Free shipping options.